Your practice is doing well. Your front office is holding it back.

Yes. Front Office Coverage is experienced dental front of house help that steps in for your team; parental leave, vacation, injury, illness, whatever the reason. You skip the stress of covering the front yourself, or hiring and training someone new for just a few weeks at a time.

Coverage can include anyone who's out in your office, not just the front desk: patient correspondence, insurance, scheduling, billing and AR, claims, treatment plan presenting, reporting, and even training and managing the team.

Yes. A temp learns your practice while they're covering it. I learn your practice before I ever cover it, in a meet & greet with you and your team, so there's as little adjustment period as possible when it counts.

Your coverage rate is locked in during that first meeting too, so when the time comes, the details are already handled and nobody's negotiating mid-crisis.

The sooner the better; but if I'm available when you ask, I'll do my best to accommodate. Coverage can start as soon as the same day, as long as my schedule allows. More notice is always appreciated, but it's never a requirement.

Coverage can range from a few front desk tasks to managing the whole team, so the rate isn't one size fits all. Once we've met and reviewed responsibilities, your rate is locked in for your practice's specific coverage needs.

You won't need to add me to your payroll. Single-day coverage is invoiced after the covered day, and continuous coverage is invoiced at the end of the month. Your accountant may request a W9, which is available on request.

A full-time dental office manager in Washington State typically earns $55,000 to $75,000 a year, plus benefits, and that cost is fixed whether the workload demands it or not. Birdseye DBM provides the same caliber of operational expertise on a fractional basis, so you pay for the service rather than the headcount.

You also get someone whose entire focus is dental operations: front office systems, insurance, AR, team accountability, and documentation. That specialization is what produces consistent results. See the Fractional Office Manager retainer.

It can, if it's handled wrong. My approach is collaborative, not evaluative. The goal is to give your existing team better tools and clearer structure, not to hold them up against an outside standard they were never told about.

Most long-tenured teams respond well once they see the work is making their jobs easier. Documented workflows take away the guesswork they've been quietly carrying for years.

It depends on the service. Front Office Coverage is immediate: the day I step in, your front desk is covered. The Front Office Revamp is deliverable-based; by the end of the engagement, you have a working manual and documented workflows.

Your Fractional Office Manager is ongoing, but most practices see measurable improvement in AR and scheduling fill rates within the first 60 to 90 days. Recruit to Execute follows the hiring timeline, typically 30 to 60 days from kickoff to a trained new team member.

Front Office Coverage is booked as you need it, by the day or continuously, but an active contract is required to receive coverage. The Revamp and Recruit to Execute have a defined scope rather than an open-ended contract. The Fractional Office Manager retainer has a minimum term that we'll discuss on the discovery call.

Nothing is indefinite and nothing is sold on a handshake. Terms are clear before any engagement starts.

Curve, Dentrix, EagleSoft, Open Dental, and paper charting. If your practice runs something else, learning a new software isn't an issue; bring it up on the discovery call so it can factor into how the work is scoped.

Right now, Birdseye DBM is focused on Washington State practices. That local knowledge covers specific payer relationships, WA dental norms, and the software WA offices use, and it's part of what makes the work precise rather than generic.

If you're outside Washington and want to know when that changes, reach out through the contact page.

Yes, and I recommend it. The Front Office Audit takes about five minutes and scores you across four categories: Management, Cash Flow, Systems, and Patient Experience. Walking into the discovery call with your scores makes the conversation more specific and more useful for both of us. Take the free audit.

It's 30 minutes. I'll ask about your practice, your current front office situation, and where the friction is, then give you an honest read on what I'm seeing and whether Birdseye DBM is a fit.

There's no pitch and no obligation. If the fit isn't there, I'll tell you. Most people leave with a clearer picture of their front office than they had going in, whether or not they move forward.