Your practice is doing well.
Your front office is holding it back.

Birdseye DBM works with privately owned dental practices in Washington State to fix what's slipping through the cracks (insurance, scheduling, AR, team accountability, and documentation) so you can focus on the chair.

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This is built for the practice owner who's doing it all.

Birdseye DBM serves privately owned dental practices in Washington State. Not DSOs. Not multi-location corporate groups. Single-practice owners where the dentist who built this from the ground up and is still the one making sure everything gets done.

If you're consistently caught in the management layer when you should be chair-side, if your AR is something you check instead of something you manage, or if your front desk runs on tribal knowledge instead of documented process than this is for you.

Service Options

Starting Point
The Front Office Revamp
Your practice is running on memory and goodwill. This builds the systems that make it run on documentation and process instead.
Who this is for

The Revamp is for the practice that has never had real front office documentation, or had it once and it is now out of date, ignored, or living in someone's head. If your front desk processes are informal, your AR is not being managed proactively, and training a new hire is basically "watch what she does," this is where you start.

What to expect

The Revamp is a structured build, not a training program or a consultation. Jadyn audits the current state of your front office operations and builds the infrastructure your team needs to operate independently and consistently. The engagement is deliverable-based with defined outcomes.

What's included
  • Front Office ManualThe single reference document your team runs from: policies, workflows, and expectations in one place.
  • SOPs for every recurring taskInsurance verification, scheduling, end-of-day, treatment plan presentation, and more. Nothing lives in someone's head.
  • Patient preparation workflowInsurance verification, x-ray tracking, and balance planning before every appointment.
  • AR cleanup and denied claimsAudit of outstanding balances, appeal submissions where owed, and a clear workflow for keeping AR current.
  • Scheduling maintenance systemPrevents the gap-filling and last-minute scrambles that eat hygiene and production time.
  • Software migrationWith experience across multiple software solutions, we can find the one that best fits your needs or adapt the one you already have.
On investment: The average Washington State dental practice loses 8 to 12 percent of collectable revenue through unfollowed denials, missed appeals, and undocumented processes that break during staff turnover. The Revamp is a one-time investment in infrastructure that pays in retained revenue and recovered time.
Book a Free Discovery Call Not sure if this fits? Take the free audit first.
Ongoing Support
Your Fractional Office Manager
You have good systems. You need someone to run them so you do not have to be the one holding everything together.
Who this is for

This service is for the practice owner who has done some of the work. The front desk is mostly functional, the team is mostly capable, but you still end up in the management layer more than you should. If you are double-checking things that should not require your attention, or carrying the culture and accountability of the front office alone, the Fractional Office Manager is the missing piece.

What to expect

Jadyn steps into the operations management layer of your practice on a fractional, ongoing basis. You get expert oversight without adding a full-time salaried position. The engagement is active: regular reporting, real-time availability, and a monthly in-office presence. Not passive consulting.

What's included
  • Unlimited front office supportInsurance questions, difficult patient situations, software issues, team disputes, and anything else the front desk runs into.
  • Ongoing monitoring and coachingRegular check-ins and accountability for your team's performance against defined standards, with process refinement as needed.
  • Monthly in-office dayJadyn is in your practice once per month for team check-ins, system reviews, and hands-on course correction.
  • KPI reportingAR days, scheduling fill rates, denial rates, and more. Consistent data without having to chase it yourself.
  • Hiring and training when neededIf a front desk position opens during the engagement, Jadyn handles the full hiring and onboarding cycle.
On investment: A full-time dental operations manager in Washington State runs $55,000 to $75,000 per year in salary, plus benefits and payroll costs. Your Fractional Office Manager provides the same expertise and oversight at a fraction of that cost, without the full-time headcount. Monthly retainer pricing is discussed on the Discovery Call.
Book a Free Discovery Call Not sure if this fits? Take the free audit first.
Growth Hiring
Front Office Recruit to Execute
Your foundation is solid. Your next hire will either protect it or erode it. This is how you make sure it is the former.
Who this is for

Recruit to Execute is for the well-run practice that is growing, replacing, or restructuring its front desk team. If your systems are documented, your existing team runs independently, and the thing standing between you and the next level is the right hire, this service protects the standard you have built when a new person walks in the door.

What to expect

Jadyn manages the full hiring and onboarding cycle from job post to 90-day milestone. You approve the hire. She handles everything else: recruiting, screening, interviewing, offer, paperwork, and structured training. Your standards are what the new hire learns first.

What's included
  • RecruitingJob listing written and posted, applicant volume monitored with adjustments to the listing as needed.
  • Three-round screeningFirst-round resume review and shortlist, second-round phone screens, final-round interviews with or without you in the room.
  • Offer and onboardingOffer letter handling, new hire documentation, handbook signatures, and setup in your practice management software.
  • 30-60-90 day training planStructured training built to your practice's documented processes, not a generic onboarding baseline.
  • Milestone check-insDocumented progress reviews at 30, 60, and 90 days, with an escalation protocol if performance issues surface early.
On investment: The average cost of replacing a dental front desk employee, covering recruitment, lost productivity, and retraining, runs $8,000 to $15,000. Recruit to Execute is the difference between a hire who trains down to the lowest standard in the room and one who learns your practice's standards from day one.
Book a Free Discovery Call Not sure if this fits? Take the free audit first.

Not sure which service fits? That's what the Discovery Call is for.

No pitch, no hard close. Jadyn will ask about your practice, tell you what she's seeing, and give you an honest read on what would actually move the needle. You'll leave knowing whether Birdseye DBM is a fit and if it is, which service to get started with.

Book Your Discovery Call
Birdseye DBM

Common Questions

Everything you need to know before booking a call.

  • A full-time dental office manager in Washington State typically earns $55,000 to $75,000 per year, plus benefits. That cost is fixed whether the workload demands it or not. Birdseye DBM provides the same caliber of operational expertise on a fractional basis, so you pay for the service rather than the headcount.

    You also get someone whose entire focus is dental operations. A full-time in-practice hire tends to wear a lot of hats. Jadyn's work is specialized: front office systems, insurance, AR, team accountability, and documentation. That specialization is what produces consistent results.

  • It can, if it is handled wrong. Jadyn's approach is collaborative, not evaluative. The goal is to give your existing team better tools and clearer structure, not to hold them up against an external standard they were never told about.

    Most long-tenured teams respond well once they see the work is actually making their jobs easier. Documented workflows reduce the guesswork they have been quietly carrying for years. Friction is most common when the team senses an audit they were not prepared for. That is not how this works.

  • It depends on the service. The Front Office Revamp is deliverable-based. By the end of the engagement, your practice has a working manual and documented workflows. The results are the deliverables.

    Your Fractional Office Manager is ongoing, but most practices see measurable improvement in AR and scheduling fill rates within the first 60 to 90 days. Front Office Recruit to Execute is tied to the hiring timeline, typically 30 to 60 days from kickoff to a trained new team member.

  • Currently, Birdseye DBM is focused on Washington State practices. The local knowledge covers specific payer relationships, WA dental norms, and familiarity with the software used in WA dental offices. That local context is part of what makes the work precise rather than generic.

    If you are outside Washington State and want to be notified when that changes, reach out through the contact page.

  • Primarily Dentrix. If your practice runs a different PMS, bring it up on the Discovery Call. It is not automatically a barrier, but it factors into how the work is scoped.

  • Project-based services (The Front Office Revamp, Front Office Recruit to Execute) have a defined scope rather than an open-ended contract. Your Fractional Office Manager is a retainer with a minimum term that is discussed on the Discovery Call.

    Nothing is indefinite and nothing is sold on a handshake. Terms are clear before any engagement starts.

  • Yes, and Jadyn recommends it. The Front Office Audit takes about five minutes and gives you scores across four categories: Management, Cash Flow, Systems, and Patient Experience. Walking into the Discovery Call with your scores makes the conversation more specific and more useful for both of you.

    Take the free audit here.

  • It is 30 minutes. Jadyn will ask about your practice, your current front office situation, and where the friction is. She will give you an honest read on what she is seeing and whether Birdseye DBM is a fit.

    There is no pitch and no obligation. If the fit is not there, she will tell you. Most people leave the call with a clearer picture of their front office than they had going in, regardless of whether they move forward.

Still have a question?

Book a free 30-minute Discovery Call or take the Front Office Audit to get a personalized read on your practice first.

Book a Free Discovery Call Take the Free Audit