Services / The Front Office Revamp
Build the Foundation
The Front Office Revamp
Your practice is running on memory and goodwill. The Revamp builds the systems that let it run on documentation and process instead.
A fixed-scope build for the front office that's never had real documentation, or had it once and watched it go stale. I audit how things actually run today, then build what your team needs to work independently and consistently.
- AuditHow your front office runs today
- BuildManual, SOPs, and workflows
- TrainYour team, within 60 to 90 days
This is where you start if…
The Revamp is for the practice that's never had real front office documentation, or had it once and it's now out of date, ignored, or living in someone's head.
- Your front desk processes are informal, and everyone does them a little differently.
- Your AR isn't being managed proactively; denials get found late, if at all.
- Training a new hire is basically “watch what she does.”
- When one person is out, things quietly stop getting done.
A structured build, not a training program
This isn't a consultation where you get a list of recommendations and a handshake. The Revamp is deliverable-based, with defined outcomes and clear before and after documentation.
I start with an audit of how your front office actually runs today, then build the infrastructure around your team, with your team. When we're done, the knowledge lives in the manual, not in one person.
- Deliverable-basedDefined outcomes, documented before and after
- Built with your teamStaff training is part of the scope
- Optional next stepTransition to a fractional retainer when it's done
What you walk away with
Front Office Manual
The single reference your team runs from: policies, workflows, and expectations in one place.
SOPs for every recurring task
Insurance verification, scheduling, end of day, treatment plan presentation, and more. Nothing lives in someone's head.
Patient preparation workflow
Insurance verification, x-ray tracking, and balance planning before every appointment.
AR cleanup and denied claims
An audit of outstanding balances, appeals submitted where they're owed, and a clear workflow for keeping AR current.
Scheduling maintenance system
Stops the gap-filling and last-minute scrambles that eat hygiene and production time.
Software support or migration
Experience across Curve, Dentrix, EagleSoft, and Open Dental; we find the best fit, or make the one you have work for you.
What undocumented processes are costing you
That's what the average Washington State dental practice loses through unfollowed denials, missed appeals, and processes that break during staff turnover. The Revamp is a one-time investment in infrastructure that pays back in retained revenue and recovered time.
Lost each year by a practice collecting $1M
$80k to $120k a year walking out the door
Working with Jadyn has been amazing, one of the best hires I've ever made. She's given me a lot of peace of mind, understands how an owner thinks, and has given me back a lot of time to focus on sales and marketing. She's helped systemize everything, build an owner's manual and SOPs, asks very good questions, and it's been a pleasure working with her.
Other ways we can work together
Ready for a front office that runs without you holding it together?
Book a free 30-minute discovery call. We'll talk through where your front office is today and whether the Revamp is the right place to start. No pitch; just a real conversation.
Or email info@birdseyedbm.com